FAQ'S

| PRODUCTS |

Are your products original? 

Yes, all our products are authentic and we make sure that they are all sourced directly from the brand itself

Does your Whitening Skincare has Mercury?

No, they don't have Mercury. We make sure that all our products don't have it. 

Is the Frozen Collagen or Freshies Halal?

As our customers are concerned, yes we make sure that all supplements are Halal Certified. They are derived from Marine Collagen that makes it permissible for every culture.

 

| ORDER |

How do I register?

You need to create am account before placing an order with I BEAUTY SPOT

At your Top Left, Click on Menu, Scroll down and Click on Log In. Click on Create An Account. Simply enter your information.

Do you ship internationally?

We are not shipping internationally at this time. Looking forward to do so in the future. We are only shipping within Mauritius & Rodrigues.

What's your mode of payment?

We are only accepting Bank Transfers or MCB Juice payment at this time. 

What currency do you charge with?

As we are based in Mauritius, we are charging in Mauritian Rupees. Same applies to Rodrigues

How can I check my Order Status?

Order Confirmation is sent by email to each customers. If you haven't received an email confirmation, kindly reach out to us through Whatsapp or email on ibeautyspot17@gmail.com, including your Order Number.

You will see your Order Number on your Profile. Simply go through Orders

Can I cancel an Order?

Unfortunately after we have received your order and payment confirmation, we won't be able to refund or cancel. Kindly, review our Policies

We also advise you to sign in before placing your order, and always review the quantity you're purchasing according to your budget.

 

| DELIVERY |

I have received a broken, leaked or wrong item. What should I do?

We try our best to make sure that you receive your parcel in the safest way, that's why we chose NU LIVRER only as our Delivery Courrier. 

But if you received the wrong product, you should contact us either from our website or email:  ibeautyspot17@gmail.com.

How long will it take for my order to arrive?

Once order, payment and packing has been completed, we will ship your parcel. Once your parcel has been dispatched it can take 1 or 2 days for Mauritius and 1 to 4 weeks for Rodrigues. For more info, check our Shipping Policy.

 

| DISCOUNT |

Do you provide discount on your items?

If we have any promotion or sales, you will see Discount Code on our website or check our Social Media Platforms for any update.